#asktheexpert can we have an option for replacement rather than return for products

A. Click on the Return link next to the product you would like to return. Follow the screens, fill in the required details and submit the request. Our delivery team will collect the package from your doorstep within 7-10 business days.If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer. Products purchased using the kiosks at the Firstcry.com Stores shall only be returned at the Stores.