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Mom of a 8 yr 2 m old boy6 years ago
Q.

Worst return policy. Couple of days got message that return pickup will be done but courier guy did not come so I called him and he said he will come and take the return the same day itself but he did not come. Now I'm trying to dial customer care but the number beeps not working. Is firstcry only responsible to deliver products? Now what should I do how to handle this issue?Also Initially I faced same issue after calling multiple number of times to customer care my product got returned. If I purchase anything from firstcry should I always call customer care multiple times for the return. Please give suggestions?

2 Answers
profile image of Dr. Hemendra GuptaExpertDr. Hemendra GuptaPaediatrician6 years ago

A. its better to consult with the customer care centre of the first cry app as they are the right person to guide you in detail about this problem of yours. all the best

profile image of meghali Borahmeghali BorahMom of a 8 yr 8 m old boy6 years ago

A. That is sad that you faced so much of trouble. Usually it doesn't happen with first cry and thats why I personally always preferred first cry for my son. Have been a regular buyer since 2 years and faced no issue till now. o hardly remember of calling customer care for anything. because their return policy is so much convenient. Please write this to the first cry team stating the issue you faced so that they can look into it and you don't face any such issue in future

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